CRM products are complicated, yet they are the life blood of the automobile dealer. ACG can help you make sense of your CRM. We can help train your staff on the Internet Sales PROCESS, in best customer contact practices, design e mail responses, creating marketing e-mailings, follow up systems and more. Once the lead comes in, many dealers feel that their job is done, it is now up to the prospect to decide to buy or not. Most dealers only call the prospect once on the telephone! Industry studies show that it takes an average car buyer 45-90 days to decide to purchase and who to purchase from. If you are not following up for at least 90 days, you are missing HUGE opportunities!

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